Eclipse Legal Systems

Darren Gower Kelso House 11 Burnett Street Little Germany Bradford West Yorkshire BD1 5BJ
01274 704 100
Staff: 1
Clients: ≈1
Feedback received from 4 people
100% would recommend this business.
Performance Overview
Delivered as promised
5
100%
Good value for money
5
100%
Considerate and helpful
5
100%
Quality of communication
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100%
Overall
5
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Implementing Proclaim has allowed us to have one consistent system across all of the practice’s access points. We can now offer our clients instant comment on correspondence regardless of fee earner location. Proclaim ensures our clients see an already outstanding service enhanced for their benefit.
Name:Nick Davis
Job Title:Head of Risk and Compliance
Sector:Gedye & Sons
Date:22/07/2015
100%
20
Show / Hide Case Study

“Implementing Proclaim has allowed us to have one consistent system across all of the practice’s access points. We can now offer our clients instant comment on correspondence regardless of fee earner location. Proclaim ensures our clients see an already outstanding service enhanced for their benefit.”
Nick Davis, Head of Risk and Compliance at Gedye & Sons

With offices in the Lake District and Old Bailey in the heart of London, award winning firm, Gedye & Sons, provides a range of legal services nationwide. Clients range from private individuals and family trusts, through to small businesses, company boards and multi-national organisations.

The Challenge
Gedye & Sons took the decision to replace its existing solution and needed a new system that would be capable of centralising operations and providing universal access to data regardless of fee earner location. It was paramount the new software solution could provide ease of access to consistent, live data.

The Solution
A Proclaim Matter Management Software system was implemented and is utilised across the Conveyancing and Probate work areas. The software’s ability to automate a vast number of administrative processes allows Gedye & Sons to achieve its ultimate goal of becoming a paperless practice.

Proclaim’s integration with BigHand has ensured the firm continues to utilise a business application that guarantees the maintenance of operational efficiencies and reduction of overhead costs.

The Results
Since implementing Proclaim, Gedye & Sons has revolutionised client-contact and minimised paper usage across the firm, reaching the objective to become a paperless practice.

Integration between Proclaim and the ID/AML tool has enabled the firm to request ‘one-click’ ID checks directly from the desktop, and embed the search results into relevant case history, providing fee earners with an excellent solution to verification requirements and giving the firm a distinct competitive advantage

Modern legal practise depends upon the right technologies to deliver the services clients need – Proclaim meets all our objectives.
Name:Chris Kushner
Job Title:Practice Manager
Sector:Solicitors
Company:Joseph Frasier Solicitors
Date:22/07/2015
100%
20
Show / Hide Case Study

"Modern legal practise depends upon the right technologies to deliver the services clients need – Proclaim meets all our objectives.”
Chris Kushner , Practice Manager at Joseph Frasier Solicitors

Joseph Frasier Solicitors – recently crowned ‘Legal Business of the Year’ at the Red Rose Awards 2015 – is the leading law firm offering information and legal advice for deaf, hard of hearing people and others. The practice covers a range of law from Industrial Disease and Clinical Negligence to Personal Injury and Family. It also provides an impressive Costs service to other solicitors as well as its internal departments.

The firm prides itself on its passion and commitment to clients.

The Challenge
Joseph Frasier Solicitors was beginning to attract an increasing number of new cases to manage. The firm needed to acquire a Practice Management System that would allow staff to monitor and report on the increased workload.

The practice was also looking for a more efficient accounting system with the ability to create and schedule reports accurately, considering the volume of work anticipated.

The Solution
A Proclaim Practice Management Solution was implemented and is utilised across the firm, providing a core desktop application for fee earners.

Proclaim creates standard precedent letters and packs with the click of a mouse button, and pulls in relevant case data, merging it into the chosen documents automatically, saving the firm hours of administration time.

Proclaim’s integrated accounting toolset enables the firm to see the ledger on each file, and gives them access to departmental and company data, with the option to drill down into deeper detail.

The Results
Joseph Frasier Solicitors is increasingly making use of Proclaim’s reporting functionality, easily creating reports to identify progress made by the firm compared to expectations, and anticipate future needs.

Additionally, the New Business Enquiries (NBE) module has allowed the practice to seamlessly manage incoming enquiries and on-going prospect relationships, meaning staff never overlook a potential client.

Overall, Proclaim has become an integral part of our business, enabling us to provide a seamless service to our stakeholders. Eclipse’s efficient approach to our needs and ability to provide a flexible and extremely robust solution convinced us that Proclaim is the definitive solution for legal services.
Name:Ruth Clapton
Job Title:Head of Legal
Sector:Law Firm
Company:Principal Global Investors
Date:14/07/2015
100%
20
Show / Hide Case Study

“Overall, Proclaim has become an integral part of our business, enabling us to provide a seamless service to our stakeholders. Eclipse’s efficient approach to our needs and ability to provide a flexible and extremely robust solution convinced us that Proclaim is the definitive solution for legal services.”
Ruth Clapton, Head of Legal at Principal Global Investors

Principal Global Investors is the institutional asset-management arm of the Principal Financial Group.

The in-house legal team covers a wide range of law including asset management, employment and corporate. The team also act as the company secretarial department and look after a number of boards.

The Challenge
Principal Global Investors was looking for a system that would centralise all information into one desktop application and provide easy to use workflows in order to streamline procedures and make efficient use of the legal team’s time.

The Solution
A Proclaim Case Management Solution was implemented and is utilised across the department. Proclaim allows the legal team to open and commence work on cases as soon as instructions are received and allows staff to best manage the way in which cases are progressed, exceeding expectations in terms of efficiency.

Proclaim ensures the legal team is constantly connected. The system collates every piece of client information, which for stakeholders, means progress updates can be accurately provided by any member of the department. Data is sufficiently organised so every action taken can be seen and is available for recall within seconds, providing a seamless and efficient service.

The Results
Proclaim has enabled the legal team to provide stakeholders with more information, at a quicker rate and in a suitable format. Building the system in line with the organisation’s preferred way of working, means the team has been able to modify the way information is conveyed, whilst retaining the flexibility to make fast, reliable changes to workflows.

Additionally, Proclaim’s Task Server has proved invaluable in maintaining Principal Global Investor’s service. The Task Server automates regular tasks and now carries out administrative and time-consuming chores, whilst ensuring actions are never overlooked.

We’ve been clients of Eclipse for many years – almost for as long as the business has been around! Initially, we chose the Proclaim system because of the approachability of the staff, their desire to listen to our needs and the excellent follow through from support. Over the years – even as Eclipse has significantly grown – the firm has not lost the personal touch. Uniquely for an expanding firm, the senior management team has not lost contact with us and is available to discuss any opportunities as to how we can improve our use of Proclaim.
Name:Angelo Piccirillo
Job Title:Partner and Co-founder
Sector:Conveyancing Specialist
Company:AVRillo
Town:Enfield
Date:14/07/2015
100%
20
Show / Hide Case Study

Based in Enfield, AVRillo is a family-run practice specialising in Conveyancing. The firm, established in 1989, is still setting the standards within the legal sector with its multi award-winning services. In addition to being an Investors in Business winner and a Sunday Times Award winner, AVRillo’s reputation for quality and expertise has been rewarded by the Law Society, which has granted the company the prestigious ‘Quality Conveyancing’ accreditation, as well as the ‘Legal Excellence’ award.

Angelo Piccirillo, Partner and Co-founder of AVRillo, explains his choice of Practice Management Software.

Why did you choose Proclaim as your Practice Management System?

We’ve been clients of Eclipse for many years – almost for as long as the business has been around! Initially, we chose the Proclaim system because of the approachability of the staff, their desire to listen to our needs and the excellent follow through from support. Over the years – even as Eclipse has significantly grown – the firm has not lost the personal touch. Uniquely for an expanding firm, the senior management team has not lost contact with us and is available to discuss any opportunities as to how we can improve our use of Proclaim.

What day-to-day benefits do you see from Proclaim?

The ability to amend the system and tailor it is amazing. Proclaim gives us the control we want over our processes and working practices – for example, with help from Proclaim, we have been able to meet CML panel requirements as we have implemented the requests into the system. On top of this, the inbuilt toolsets mean we can easily organise or create changes to workflows as client or business needs demand. We can continuously develop the system and without the need of an IT specialist – thanks to Eclipse’s detailed training, my partner and I have learnt the necessary skills. We are now extremely confident in amending the day-to-day workflows to incorporate the inevitable changes in the conveyancing process.

Proclaim has also enabled us to reach the ISO International Management standards and we have now officially been awarded Investors in Business. Both of these have been achieved because we have been able to structure the necessary requirements within the system. All our staff follow these requirements – often without even knowing – because Proclaim complies with the standards so easily.

Additionally, the integration between Proclaim and the Land Registry’s Business Gateway (LBRG) enables us to seamlessly interact from our Proclaim desktop, and utilising Web Services, Proclaim provides 2-way integration for both data and documentation. Reducing costs from property transactions is vital – clients expect an effortless and transparent service and thanks to Proclaim’s integration, we have access to a solution that provides the ultimate in operational effectiveness, and the capability to further enhance our client service.

How has FileView enhanced your client service?

Firstly, it allows our clients to follow their case 24/7 – the data that we publish via FileView is live so our clients have the ability to view up-to-the-minute case progress and the freedom to visit their case out of hours.

Secondly, it enables us to securely display Proclaim case information on our website for our clients, and we are in control of how much information is accessible – whether it’s full case histories or simple key milestones.

Essentially, it’s a great way to keep our clients informed. Case data of our choice is displayed, and is accessible via a secure password system. Our clients can send messages to us via the interface, and we can choose to make certain fields available for editing (for example, names and addresses). Additionally, the document viewer enables our clients to seamlessly view Word, PDF and Excel files in their native format.

Why did you choose to implement TouchPoint and what are the benefits?

Legal services provision is constantly changing – clients and customers are demanding more information, at a quicker rate – and we required a mobile application that puts clients at the centre of our service, but with the flexibility to suit the ever-changing conveyancing sector. After a lot of market research, we discovered Eclipse’s TouchPoint was a better option for our firm and our clients.

Eclipse’s TouchPoint system will provide a completely personal ‘self-service’ experience. With a manageable interface and personalised interactive tiles, it will allow us to deliver bespoke live data and information to clients, via any smart device and any web browser. Essentially, TouchPoint will enable our clients to be involved, in touch and in control of their case – allowing us to stand apart from competitors.

TouchPoint will also offer complete transparency. Clients will have the ability to check on their case and the documentation at any point and from anywhere using TouchPoint. The flexibility and transparency will give clients the full conveyancing picture, and a greater understanding of the entire process, using plain-English explanations and useful FAQs.

Overall, TouchPoint will enable us to build closer relationships with our clients.

How well does the system suit your on-going and future needs?

Very well! One of the key benefits of Proclaim is its ability to evolve. We’ve been clients of Eclipse for a number of years and the system has grown and developed with us as our requirements have changed.

In addition, the reporting feature gives us the ability to enhance our business and client experience by creating reports that are specific to our requirements. We can monitor on-going KPIs and ensure that we are always aligned with maximising our profitability.

Overall, Proclaim has allowed us to structure our commitment to client service across the entire firm.

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    Implementing Proclaim has allowed us to have one consistent system across all of the practice’s access points. We can now offer our clients instant comment on correspondence regardless of fee earner location. Proclaim ensures our clients see an already outstanding service enhanced for their benefit.
    Name:Nick Davis
    Job Title:Head of Risk and Compliance
    Sector:Gedye & Sons
    Date:22/07/2015
    100%
    20
    Show / Hide Case Study

    “Implementing Proclaim has allowed us to have one consistent system across all of the practice’s access points. We can now offer our clients instant comment on correspondence regardless of fee earner location. Proclaim ensures our clients see an already outstanding service enhanced for their benefit.”
    Nick Davis, Head of Risk and Compliance at Gedye & Sons

    With offices in the Lake District and Old Bailey in the heart of London, award winning firm, Gedye & Sons, provides a range of legal services nationwide. Clients range from private individuals and family trusts, through to small businesses, company boards and multi-national organisations.

    The Challenge
    Gedye & Sons took the decision to replace its existing solution and needed a new system that would be capable of centralising operations and providing universal access to data regardless of fee earner location. It was paramount the new software solution could provide ease of access to consistent, live data.

    The Solution
    A Proclaim Matter Management Software system was implemented and is utilised across the Conveyancing and Probate work areas. The software’s ability to automate a vast number of administrative processes allows Gedye & Sons to achieve its ultimate goal of becoming a paperless practice.

    Proclaim’s integration with BigHand has ensured the firm continues to utilise a business application that guarantees the maintenance of operational efficiencies and reduction of overhead costs.

    The Results
    Since implementing Proclaim, Gedye & Sons has revolutionised client-contact and minimised paper usage across the firm, reaching the objective to become a paperless practice.

    Integration between Proclaim and the ID/AML tool has enabled the firm to request ‘one-click’ ID checks directly from the desktop, and embed the search results into relevant case history, providing fee earners with an excellent solution to verification requirements and giving the firm a distinct competitive advantage

    Modern legal practise depends upon the right technologies to deliver the services clients need – Proclaim meets all our objectives.
    Name:Chris Kushner
    Job Title:Practice Manager
    Sector:Solicitors
    Company:Joseph Frasier Solicitors
    Date:22/07/2015
    100%
    20
    Show / Hide Case Study

    "Modern legal practise depends upon the right technologies to deliver the services clients need – Proclaim meets all our objectives.”
    Chris Kushner , Practice Manager at Joseph Frasier Solicitors

    Joseph Frasier Solicitors – recently crowned ‘Legal Business of the Year’ at the Red Rose Awards 2015 – is the leading law firm offering information and legal advice for deaf, hard of hearing people and others. The practice covers a range of law from Industrial Disease and Clinical Negligence to Personal Injury and Family. It also provides an impressive Costs service to other solicitors as well as its internal departments.

    The firm prides itself on its passion and commitment to clients.

    The Challenge
    Joseph Frasier Solicitors was beginning to attract an increasing number of new cases to manage. The firm needed to acquire a Practice Management System that would allow staff to monitor and report on the increased workload.

    The practice was also looking for a more efficient accounting system with the ability to create and schedule reports accurately, considering the volume of work anticipated.

    The Solution
    A Proclaim Practice Management Solution was implemented and is utilised across the firm, providing a core desktop application for fee earners.

    Proclaim creates standard precedent letters and packs with the click of a mouse button, and pulls in relevant case data, merging it into the chosen documents automatically, saving the firm hours of administration time.

    Proclaim’s integrated accounting toolset enables the firm to see the ledger on each file, and gives them access to departmental and company data, with the option to drill down into deeper detail.

    The Results
    Joseph Frasier Solicitors is increasingly making use of Proclaim’s reporting functionality, easily creating reports to identify progress made by the firm compared to expectations, and anticipate future needs.

    Additionally, the New Business Enquiries (NBE) module has allowed the practice to seamlessly manage incoming enquiries and on-going prospect relationships, meaning staff never overlook a potential client.

    Overall, Proclaim has become an integral part of our business, enabling us to provide a seamless service to our stakeholders. Eclipse’s efficient approach to our needs and ability to provide a flexible and extremely robust solution convinced us that Proclaim is the definitive solution for legal services.
    Name:Ruth Clapton
    Job Title:Head of Legal
    Sector:Law Firm
    Company:Principal Global Investors
    Date:14/07/2015
    100%
    20
    Show / Hide Case Study

    “Overall, Proclaim has become an integral part of our business, enabling us to provide a seamless service to our stakeholders. Eclipse’s efficient approach to our needs and ability to provide a flexible and extremely robust solution convinced us that Proclaim is the definitive solution for legal services.”
    Ruth Clapton, Head of Legal at Principal Global Investors

    Principal Global Investors is the institutional asset-management arm of the Principal Financial Group.

    The in-house legal team covers a wide range of law including asset management, employment and corporate. The team also act as the company secretarial department and look after a number of boards.

    The Challenge
    Principal Global Investors was looking for a system that would centralise all information into one desktop application and provide easy to use workflows in order to streamline procedures and make efficient use of the legal team’s time.

    The Solution
    A Proclaim Case Management Solution was implemented and is utilised across the department. Proclaim allows the legal team to open and commence work on cases as soon as instructions are received and allows staff to best manage the way in which cases are progressed, exceeding expectations in terms of efficiency.

    Proclaim ensures the legal team is constantly connected. The system collates every piece of client information, which for stakeholders, means progress updates can be accurately provided by any member of the department. Data is sufficiently organised so every action taken can be seen and is available for recall within seconds, providing a seamless and efficient service.

    The Results
    Proclaim has enabled the legal team to provide stakeholders with more information, at a quicker rate and in a suitable format. Building the system in line with the organisation’s preferred way of working, means the team has been able to modify the way information is conveyed, whilst retaining the flexibility to make fast, reliable changes to workflows.

    Additionally, Proclaim’s Task Server has proved invaluable in maintaining Principal Global Investor’s service. The Task Server automates regular tasks and now carries out administrative and time-consuming chores, whilst ensuring actions are never overlooked.

    We’ve been clients of Eclipse for many years – almost for as long as the business has been around! Initially, we chose the Proclaim system because of the approachability of the staff, their desire to listen to our needs and the excellent follow through from support. Over the years – even as Eclipse has significantly grown – the firm has not lost the personal touch. Uniquely for an expanding firm, the senior management team has not lost contact with us and is available to discuss any opportunities as to how we can improve our use of Proclaim.
    Name:Angelo Piccirillo
    Job Title:Partner and Co-founder
    Sector:Conveyancing Specialist
    Company:AVRillo
    Town:Enfield
    Date:14/07/2015
    100%
    20
    Show / Hide Case Study

    Based in Enfield, AVRillo is a family-run practice specialising in Conveyancing. The firm, established in 1989, is still setting the standards within the legal sector with its multi award-winning services. In addition to being an Investors in Business winner and a Sunday Times Award winner, AVRillo’s reputation for quality and expertise has been rewarded by the Law Society, which has granted the company the prestigious ‘Quality Conveyancing’ accreditation, as well as the ‘Legal Excellence’ award.

    Angelo Piccirillo, Partner and Co-founder of AVRillo, explains his choice of Practice Management Software.

    Why did you choose Proclaim as your Practice Management System?

    We’ve been clients of Eclipse for many years – almost for as long as the business has been around! Initially, we chose the Proclaim system because of the approachability of the staff, their desire to listen to our needs and the excellent follow through from support. Over the years – even as Eclipse has significantly grown – the firm has not lost the personal touch. Uniquely for an expanding firm, the senior management team has not lost contact with us and is available to discuss any opportunities as to how we can improve our use of Proclaim.

    What day-to-day benefits do you see from Proclaim?

    The ability to amend the system and tailor it is amazing. Proclaim gives us the control we want over our processes and working practices – for example, with help from Proclaim, we have been able to meet CML panel requirements as we have implemented the requests into the system. On top of this, the inbuilt toolsets mean we can easily organise or create changes to workflows as client or business needs demand. We can continuously develop the system and without the need of an IT specialist – thanks to Eclipse’s detailed training, my partner and I have learnt the necessary skills. We are now extremely confident in amending the day-to-day workflows to incorporate the inevitable changes in the conveyancing process.

    Proclaim has also enabled us to reach the ISO International Management standards and we have now officially been awarded Investors in Business. Both of these have been achieved because we have been able to structure the necessary requirements within the system. All our staff follow these requirements – often without even knowing – because Proclaim complies with the standards so easily.

    Additionally, the integration between Proclaim and the Land Registry’s Business Gateway (LBRG) enables us to seamlessly interact from our Proclaim desktop, and utilising Web Services, Proclaim provides 2-way integration for both data and documentation. Reducing costs from property transactions is vital – clients expect an effortless and transparent service and thanks to Proclaim’s integration, we have access to a solution that provides the ultimate in operational effectiveness, and the capability to further enhance our client service.

    How has FileView enhanced your client service?

    Firstly, it allows our clients to follow their case 24/7 – the data that we publish via FileView is live so our clients have the ability to view up-to-the-minute case progress and the freedom to visit their case out of hours.

    Secondly, it enables us to securely display Proclaim case information on our website for our clients, and we are in control of how much information is accessible – whether it’s full case histories or simple key milestones.

    Essentially, it’s a great way to keep our clients informed. Case data of our choice is displayed, and is accessible via a secure password system. Our clients can send messages to us via the interface, and we can choose to make certain fields available for editing (for example, names and addresses). Additionally, the document viewer enables our clients to seamlessly view Word, PDF and Excel files in their native format.

    Why did you choose to implement TouchPoint and what are the benefits?

    Legal services provision is constantly changing – clients and customers are demanding more information, at a quicker rate – and we required a mobile application that puts clients at the centre of our service, but with the flexibility to suit the ever-changing conveyancing sector. After a lot of market research, we discovered Eclipse’s TouchPoint was a better option for our firm and our clients.

    Eclipse’s TouchPoint system will provide a completely personal ‘self-service’ experience. With a manageable interface and personalised interactive tiles, it will allow us to deliver bespoke live data and information to clients, via any smart device and any web browser. Essentially, TouchPoint will enable our clients to be involved, in touch and in control of their case – allowing us to stand apart from competitors.

    TouchPoint will also offer complete transparency. Clients will have the ability to check on their case and the documentation at any point and from anywhere using TouchPoint. The flexibility and transparency will give clients the full conveyancing picture, and a greater understanding of the entire process, using plain-English explanations and useful FAQs.

    Overall, TouchPoint will enable us to build closer relationships with our clients.

    How well does the system suit your on-going and future needs?

    Very well! One of the key benefits of Proclaim is its ability to evolve. We’ve been clients of Eclipse for a number of years and the system has grown and developed with us as our requirements have changed.

    In addition, the reporting feature gives us the ability to enhance our business and client experience by creating reports that are specific to our requirements. We can monitor on-going KPIs and ensure that we are always aligned with maximising our profitability.

    Overall, Proclaim has allowed us to structure our commitment to client service across the entire firm.

    Eclipse, part of Capita Plc, is the leading provider of Case Management, Practice Management, Matter Management and Process Management Software. Our Proclaim system is in use by over 22,000 professionals in a vast range of sectors, and is the only solution of its type to be Endorsed by the Law Society. Sectors catered for include: Legal Alternative Business Structures In-house commercial Insurance and claims management Charitable Medical Government We employ over 160 staff at our West Yorkshire HQ and provide a ‘full service’ offering, from initial needs analysis right through to implementation and aftercare support. Our ethos is a concise and unambiguous one — to provide software solutions which enable our clients to be more effective. This direct focus has resulted in Eclipse and our Proclaim solution being awarded numerous accolades over the years. Detail on our awards and industry expertise can be found here. Our clients range from household name commercial organisations and heavyweight law firms, through to niche market operators and sole practitioners. Proclaim users include: Eversheds Carillion Co-operative Legal Services Helphire The Howard League for Penal Reform We provide global coverage, with Proclaim implementations currently live in the following territories: UK Ireland Australia Nigeria Zambia Switzerland Latvia British Virgin Islands

    Fax: 01274 733409 (If you’re an Eclipse client, you can also call 0370 1244 100 or email support@eclipselegal.co.uk)