Eurocom Solutions Ltd

Location: 
Gladwell House
6 Hitchin Rd
SG17 5JA Shefford , Bedfordshire
United Kingdom
Bedfordshire GB
Telephone: 
01462 851195
Enhanced Business Data: 
Number of Current Clients: 
between 6 and 10
Business to Private Ratio: 
Business to Business
Number of Legal Specialists: 
3
Number of Staff: 
4
Other Services: 
<p><em>Telephone Cost Management, Telephone System Capacity Management, Telephone System Fraud Prevention, Telephone System Service Level Analysis</em></p>
Number of Clients: 
6
Website: 
http://eurocom-solutions.co.uk/
Claimed: 
Claimed

Eurocom Solutions Ltd (ESL) has over twenty years of experience providing Call Management services, using bespoke hardware and software specifically designed to be centrally managed.

Our dedicated development in designing, building and applying Call Management products enables ESL to react to changes in the industry both quickly and efficiently.

Eurocom Solutions is conveniently located in Shefford, Bedfordshire with good access to London and the Northern Home Counties. This does not however limit the scope of service as ESL have been providing services to many countries across Europe, USA and Africa.

A network of high-speed computers based at our secure data management centre collect, analyse and report 24 hours a day, 365 days a year, ensuring delivery of high quality information.

Dedicated to the provision of Telephone Call Management Services, ESL employs an experienced team of staff, who have created a suite of over 350 reports designed to compliment your business requirement. In addition to this ESL's ability to produce bespoke reports ensures that monitoring and presenting data is made as simple, but as comprehensive, as possible.

An impressive but far from exhaustive list of different telephone exchange manufactures that have been successfully monitored by ESL include; Alcatel, NT Meridian, Avaya, Siemens ISDX, Mitel SX, Nortel, Tradenet (IPC), Hicom, Philips, Sopho, Ericson, Omni and Panasonic. Since ESL writes all management software in-house we are able to create translation software as required and not just rely on templates or set outputs.

Promoted: 
No
Contact First Name: 
Iain
Contact Last Name: 
Frost
GUID: 
C8F3D9B4-D82A-6EB4-0A53-E50C172039B1
FBR3 Site: 
http://eurocom.fbr3core1.co.uk
Synchronise with CCP: 
yes
Publish on site: 
yes

Comments

Your name: 
John McVey
What stood out about the service you received?: 
What stood out was the positive attitude and willingness to help of the Eurocom team. Iain and the guys were very willing to help and were always very quick to help. They were always positive, always helpful and always dynamic.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
4
Average: 4 (1 vote)
Did they offer good value for money?: 
4
Average: 4 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Edinburgh
Service Provided: 
-
County: 
-
First Name: 
John
Last Name: 
McVey
Website: 
-
Telephone: 
01315 251352
If anything, what could they do better?: 
At the time, whenever we were using eurocom, the only thing that might have been better was, when we were moving toward the newer technology that we use today, they didn't have a story to tell about their competitors etc. A roadmap of the software available would have been good, but it's been awhile and this may have been changed already.
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D21C2268-6BD0-0E61-411F-1C86170AE6D0
Company Comment: 
Video Testimonial: 

Your name: 
John Long
What stood out about the service you received?: 
For me, what stood out was that I could pick up the phone to them if I needed to with any particular issues and they were always helpful. Iain was very good.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
4
Average: 4 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
4
Average: 4 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
London
Service Provided: 
-
County: 
-
First Name: 
John
Last Name: 
Long
Website: 
-
Telephone: 
07825 364688
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
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Staff member served by or service(s) provided: 
GUID: 
4DE0179A-561F-3BA2-590E-A704FD984088
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Video Testimonial: 

Your name: 
Martyn Pearce
What stood out about the service you received?: 
I think Eurocom are very good at what they do. They're very responsive and they offer a brilliant service.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
London
Service Provided: 
-
County: 
-
First Name: 
Martyn
Last Name: 
Pearce
Website: 
-
Telephone: 
07917 072831
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
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GUID: 
956DBD24-96C4-9C9D-EB53-036ABDDFB968
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Video Testimonial: 

Your name: 
Corrine Doyle
What stood out about the service you received?: 
Any time that I needed information for reports I could just call or email Eurocom and the information was sent over straight away. Absolutely brilliant, cannot be faulted!
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
London
Service Provided: 
-
County: 
-
First Name: 
Corrine
Last Name: 
Doyle
Website: 
-
Telephone: 
01315 232008
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
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Staff member served by or service(s) provided: 
GUID: 
504F344B-F89C-2DAC-92D1-72E53C39EB1E
Company Comment: 
Video Testimonial: 

Your name: 
Colin Juniper
What stood out about the service you received?: 
I think it was the personal service that we received. My main contact was Iain Frost who always delivered. Whether it was a regular report or an ad hoc report he always managed to meet our timescales no matter how urgent they were. The service we have experienced has been top class!
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Brentwood
Service Provided: 
-
County: 
-
First Name: 
Colin
Last Name: 
Juniper
Website: 
-
Telephone: 
0207 7777398
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
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Staff member served by or service(s) provided: 
GUID: 
0A7F58F0-EAFA-B50B-B890-ADE9D0301183
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Video Testimonial: 

Your name: 
Steve Howe
What stood out about the service you received?: 
The guys at Eurocom were very efficient and the turn around time was excellent on any requests
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
4
Average: 4 (1 vote)
Did they offer good value for money?: 
4
Average: 4 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
London
Service Provided: 
-
County: 
-
First Name: 
Steve
Last Name: 
Howe
Website: 
-
Telephone: 
020 7986 2780
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
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Staff member served by or service(s) provided: 
GUID: 
7AD69DE5-85E8-EC6A-B146-2CDB0A95E11E
Company Comment: 
Video Testimonial: 

Your name: 
David Gonzalez
What stood out about the service you received?: 
I was pleased with the service from Eurocom. It was well defined and the service was very good. It was exactly what I was expecting.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
4
Average: 4 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Paris
Service Provided: 
-
County: 
-
First Name: 
David
Last Name: 
Gonzalez
Website: 
-
Telephone: 
+33 (0) 170755466
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
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7ACFA313-F8A6-BA2E-939F-3F3874F978BF
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Video Testimonial: 

Your name: 
Anonymous Anonymous
What stood out about the service you received?: 
We've been using Eurocom for some time, and the level of service is the main thing that stands out.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Anonymous
Service Provided: 
-
County: 
-
First Name: 
Anonymous
Last Name: 
Anonymous
Website: 
-
Telephone: 
Anonymous
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
Yes
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Staff member served by or service(s) provided: 
GUID: 
3026262B-312B-5D60-7942-ED72BAB95624
Company Comment: 
Video Testimonial: 

Your name: 
Costas Poyiadjis
What stood out about the service you received?: 
They were always there, at any time if we needed to run a report on a particular site, I would send them an email or phone them and they were always available.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
4
Average: 4 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
London
Service Provided: 
-
County: 
-
First Name: 
Costas
Last Name: 
Poyiadjis
Website: 
-
Telephone: 
0207 7777302
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
97A213BF-318C-5778-62EC-CB7F724E85B4
Company Comment: 
Video Testimonial: 

Your name: 
Anonymous Anonymous
What stood out about the service you received?: 
One of the key things for me was the responsiveness. It was always within 24hours that they'd come back to us.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
4
Average: 4 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Anonymous
Service Provided: 
-
County: 
-
First Name: 
Anonymous
Last Name: 
Anonymous
Website: 
-
Telephone: 
Anonymous
If anything, what could they do better?: 
The pricing structure seemed to (going back a few years) a bit weird with charges for backups etc. The cost of them retaining data was rather excessive. I'm sure it's cheaper
If you wish your feedback to be kept anonymous please click here: 
Yes
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Staff member served by or service(s) provided: 
GUID: 
589E8FB2-24C9-9D84-E582-9520E9371CA7
Company Comment: 
Video Testimonial: 

Your name: 
Simon Chalk
What stood out about the service you received?: 
Their response is very quick. It's always very accurate and the guys are always very helpful and approachable.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
0
No votes yet
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
London
Service Provided: 
-
County: 
-
First Name: 
Simon
Last Name: 
Chalk
Website: 
-
Telephone: 
0207 0631234
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
433F5257-4DFA-1E95-64CF-6523AA7AB52A
Company Comment: 
Video Testimonial: 

Your name: 
Janet Collins
What stood out about the service you received?: 
Eurocom are always happy to make any changes to reports and always get back to me quickly.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Blackburn
Service Provided: 
-
County: 
-
First Name: 
Janet
Last Name: 
Collins
Website: 
-
Telephone: 
01254 585479
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
C71759DD-C455-99CC-6128-6DFB695AD745
Company Comment: 
Video Testimonial: 

Your name: 
Peter Hughes
What stood out about the service you received?: 
Everything was fine, all the reports came through as we required them and correct costs were loaded into the system to give us accurate details.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Blackburn
Service Provided: 
-
County: 
-
First Name: 
Peter
Last Name: 
Hughes
Website: 
-
Telephone: 
01254 585216
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
6F93BED4-2345-CD23-4952-696ECC5018AF
Company Comment: 
Video Testimonial: 

Your name: 
James Coatsworth
What stood out about the service you received?: 
There was a chap called Iain who was incredibly responsive, always understood our business requirements and always got back to us in a timely fashion.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
0
No votes yet
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Newcastle upon tyne
Service Provided: 
-
County: 
-
First Name: 
James
Last Name: 
Coatsworth
Website: 
-
Telephone: 
01912 531243
If anything, what could they do better?: 
they could have been more proactive in showcasing their new product to stay relevant to the bank.
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No
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GUID: 
9C0D3492-F6C3-146A-0279-8E9020A0F105
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Video Testimonial: 

Your name: 
Dave Kingston
What stood out about the service you received?: 
Acting on any request we made to them very quickly, providing the data in the format we required. I thought they provided an excellent service.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
4
Average: 4 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
London
Service Provided: 
-
County: 
-
First Name: 
Dave
Last Name: 
Kingston
Website: 
-
Telephone: 
0207 986 5767
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
GUID: 
102233CC-E0A5-2412-7C35-789A7D016683
Company Comment: 
Video Testimonial: 

Your name: 
Ian Pacquette
What stood out about the service you received?: 
In essence, they are timely with reporting. The end customer was really pleased with the call logging information that was provided which was really accurate. It was a good service.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
4
Average: 4 (1 vote)
Were they considerate and helpful?: 
4
Average: 4 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
London
Service Provided: 
-
County: 
-
First Name: 
Ian
Last Name: 
Pacquette
Website: 
-
Telephone: 
0207 9503563
If anything, what could they do better?: 
If you wish your feedback to be kept anonymous please click here: 
No
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Staff member served by or service(s) provided: 
GUID: 
34F6BA91-65B1-9C67-BA71-D6A325343CE7
Company Comment: 
Video Testimonial: 

Your name: 
Anonymous Anonymous
What stood out about the service you received?: 
I always found that Eurocom were responsive. They take on board if there is a degree of urgency.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
0
No votes yet
Did they offer good value for money?: 
0
No votes yet
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Anonymous
Service Provided: 
-
County: 
-
First Name: 
Anonymous
Last Name: 
Anonymous
Website: 
-
Telephone: 
Anonymous
If anything, what could they do better?: 
In the early days alot of it was very manual, but this may have been addressed now.
If you wish your feedback to be kept anonymous please click here: 
Yes
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Staff member served by or service(s) provided: 
GUID: 
A671CFB7-3FA5-6014-698B-C4414EC96129
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Video Testimonial: 

Your name: 
Mark Cox
What stood out about the service you received?: 
We used Eurocom for call logging services and they were very good.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
London
Service Provided: 
-
County: 
-
First Name: 
Mark
Last Name: 
Cox
Website: 
-
Telephone: 
0207 9503294
If anything, what could they do better?: 
nothing
If you wish your feedback to be kept anonymous please click here: 
No
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Staff member served by or service(s) provided: 
GUID: 
1ED11FF6-A652-FA06-7028-7A095F996C95
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Video Testimonial: 

Your name: 
Anonymous Anonymous
What stood out about the service you received?: 
Eurocom are very responsive and provide a good service.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
Anonymous
Service Provided: 
-
County: 
-
First Name: 
Anonymous
Last Name: 
Anonymous
Website: 
-
Telephone: 
Anonymous
If anything, what could they do better?: 
We used them a long time ago and were very happy with the service. The reason we moved to Excom is because they do not have an online service and we needed this in order to be able to configure our own reports rather than have to phone them to do it.
If you wish your feedback to be kept anonymous please click here: 
Yes
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Staff member served by or service(s) provided: 
GUID: 
43A56FF3-72B6-F15F-C051-66BBC5AA9AA9
Company Comment: 
Video Testimonial: 

Your name: 
Damian Reilly
What stood out about the service you received?: 
Eurocom appear to be efficient at what they do.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
3
Average: 3 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
4
Average: 4 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
-
Town: 
London
Service Provided: 
-
County: 
-
First Name: 
Damian
Last Name: 
Reilly
Website: 
-
Telephone: 
0207 0633006
If anything, what could they do better?: 
Inadvertently been charging RBS for services they were not using. Only since we have run an audit on services, we have realized that we don't need half of what we've been paying for. Therefore, some account management with capacity reports etc would have been better. In an ideal World they would have told us that we were paying for services we didn't need/use.
If you wish your feedback to be kept anonymous please click here: 
No
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7BB262F6-45DC-9569-475B-285577E36FC1
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