As part of our commitment to further enhance the validity of reviews of participating law firms listed on the LegallyBetter site we will be introducing a new rating to help potential clients assess how representative the feedback displayed is.
The recent publication of an investigation by the Competition and Markets Authority (CMA) into Online Reviews and Endorsements could well result in a change in attitudes from the legal profession towards its relationship with client feedback and online reputation based marketing activities.
Our regular update on the UK legal market keeps you up-to-date on legal market revenue trends, plus highlights selected survey and research data on the market. There will also be news of key initiatives and issues.
Her divorce may have been finalised 22 years ago, but Kathleen Wyatt has won her appeal in the Supreme Court against her ex-husband. She argued that her claim for a lump sum from her ex-husband should not have been ‘struck out’ by the Court of Appeal, despite the fact that her application was made over 20 years after her divorce was completed. The Supreme Court decided that there is no statutory time limit for seeking a financial order following a divorce.
This article contains a small amount of previously published content from LegallyBetter but updated in response to the large number of comments made following the recent launch of a new solicitor comparison website.
An Overview by Legallybetter partner Fedora Consultancy, and written by Jon Hepburn
There are too many law firms and solicitors chasing too little work up against aggressive new competition with huge marketing budgets. You’ve read that many times before but what can be done to help the smaller law firms compete? Well to paraphrase a well-known phrase it’s ‘reputation, reputation, reputation’. You don’t need a huge budget for this but you may need to change a few attitudes and devote some time to it.
To coincide with the launch of its new FREE client feedback service for law firms, solicitors, and other legal services providers, Legallybetter commissioned a survey of 246 consumers who have used a law firm or solicitor in the last 3 years. The survey found that satisfaction levels with the legal advice and the service given were above average but there was room for improvement. Individuals were asked to rate their legal advisors on a scale of 1 to 5 where 1 was “very dissatisfied” and 5 was “very satisfied”.
Legal compliance specialist Legal Eye will give you a risk and compliance health check to include a review of the client care letter, Terms of Business, estimate of fees and disbursements, email footer, website, registration with the Information Commissioner and registration on the Financial Services EFP Register. There is no obligation to proceed further.
To take advantage of this offer call Legal Eye on 0203 051 2049 and tell them you saw details at Legallybetter. www.legal-eye.co.uk .