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Jordan Publishing is teaming up with Legally Better to help you to add value for your SME clients

Jordan Publishing’s Business Start-Up Pack provides essential guidance for your clients on compliance and regulation for small businesses.  This specially prepared Pack can save you time and money by offering you ready to use information for educating clients on averting potential fines and liabilities thus freeing up your time to advise business owners on developing their business.

 

1 in 5 Law Firms Admit to Failures in Service Delivery

A new research report, published by the Solicitors Regulation Authority (SRA) on 17th September 2014 reveals the wide range of education and training processes used across the legal profession. One chapter covers “Identifying Risks and Managing Failures in Competent Delivery of Legal Services”. Almost a fifth of law firms (19%) admit to providing a substandard service at some point in the past year, with extra training for staff the common response. The report identified “failures in competent legal services delivery” in the preceding 12 months.

Only 1 in 5 of law firm clients asked to complete a client satisfaction survey

The percentage of people using legal services in the past three years has remained steady but consumers are less satisfied with the services they receive, a new report from YouGov SixthSense reveals. The “Legal Services 2013” report found that just 20% of those using law firms and solicitors in the last three years have been asked to complete client satisfaction surveys.

Client satisfaction surveys – many law firms are missing a trick

Legallybetter's research partner IRN Research has produced a short guide to effective client feedback for law firms noting that client feedback is not only valuable as a gauge of client satisfaction but good client feedback can also be used for marketing and generating new business leads. Download a free copy at:  http://www.irn-research.com/news/client-satisfaction-surveys/

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