Our Services for Law Firms and Legal Services Providers

OPTION 1 - OUR FREE SERVICE USING ONLINE FEEDBACK FORMS

You can start using Legallybetter for FREE by just creating your law firm listing on the site, or verifying the details of an existing listing for you that may already be on the site.

PLUS
Send us any client testimonials that you already have and we will add these to our site for you

PLUS
If you use our standard client feedback form and send this out to any clients by email or let them complete online, then we can deal with all client responses and add these to our site on a regular basis, again at no cost to you

PLUS
All client reviews and testimonials will also be added to our sister site The Most Referred Business Advisor

OPTION 2 – PRINTED CLIENT FEEDBACK FORMS USING PRE-SET QUESTIONS

If you use our standard client feedback forms we can offer you a printed/posted client questionnaire instead of the email option above, or to be used alongside the free email option above. Once you have sent out the printed forms to your clients, we deal with all the rest. Prices start at a few hundred pounds a year - Click here for the price list

Click here for an example of the branded feedback card

Click here for an example of a printed feedback card with your own law firm logo on it

This is what you get in the fee-based services:

Client feedback
Our system takes care of all your client feedback once the client sends it back.

Client feedback reviews and monthly summary reports offering easy compliance with OFR
As well as operating the feedback service for you, confidential management reports are sent automatically at regular intervals (monthly, quarterly, annual) to participating firms. You will have a client audit system in place to satisfy OFR, Lexcel and other requirements. 

Poor reviews and client complaints
Any poor reviews or complaints about your service will be passed to you within 24 hours for you to deal with directly.

Wider web presence – your positive client reviews added to 3 websites
All positive client reviews received by us are not just added to Legallybetter. They are also added to:

Your own website
The Most Referred Business Advisor

Social media channels 
We can set your firm up on social media and run the social media programme for you incorporating client reviews, or just add client reviews to your existing social media feeds.

Monthly e-updates on compliance, regulations, client care etc.
Our monthly e-update can be sent to as many of your staff as you like keeping your business informed of new developments relating to compliance, client care etc.

Offers from Legallybetter partners
Legallybetter works with various partners to bring special offers and discounted deals to subscribing law firms. For example, 2 deals currently available are:

  • A free optional 2-hour risk & compliance health check from compliance specialist Legal Eye for every new subscriber.

OPTION 3 - CLIENT FEEDBACK FROM TELEPHONE INTERVIEWS

When telephone calls are used to elicit client feedback then response rates increase dramatically. Also, using a third party like LegallyBetter means that clients are more likely to be objective and completely honest with their answers.

Our tried and tested telephone-based service for client feedback guarantees a 90% or more response rate and will give you much more useful information than a client self-completion feedback form.

Why not try the service out and find out for yourself? For a trial-run we will call 10 of your clients, selected by yourself, for £395 (plus VAT).

    

OPTION 4 – CASE STUDIES

CLIENT CASE STUDIES

Case studies are a great way to show clients and potential clients how others are using your services to their benefit and, as they are usually created with client approval, they carry much more weight than generic marketing content. Case studies resonate with potential clients PLUS they are an inexpensive way to spread the word about your firm, and are great for SEO.

Case studies are prepared by us for you but working in collaboration with you. The Legallybetter team contact your clients and a few minutes are spent getting the key facts to prepare the wording. These are personalised for each site they are displayed on and we ensure that the relevant keywords are included.

Reviews and case studies can then be shared via your social media channels. The feedback provided will contain search terms relevant to your business. A regular flow of feedback from your clients that is promoted online will help enhance your visibility in relevant search engine results.

Check out the case studies already on the site from one of our law firms: www.legallybetter.co.uk/avensure-ltd.  

  • Each one costs £100 to prepare, with a discount if 3 or more are prepared at the same time. Additional services are available from Legallybetter to broadcast your feedback via your social media channels - at very reasonable rates.
  • The case studies, once approved by yourself, would be added to your listing on the Legallybetter site; your listing would be prioritised in the search results as a result of this content. They would also appear on search results when the area of law relevant to your case study was searched for so you will appear regularly on search results. They can of course also be added to your own website client feedback page, and promoted via social media channels.

 

THE MOST REFERRED BUSINESS ADVISOR CLIENT CARE PROGRAMME

Our partner The Most Referred Business Advisor  provides an even more comprehensive and effective Customer Care Programme.
 

 

PRICE LIST FEB 2015

For details of costs click here for details, or contact us on 07905 239599 OR enquiries@legallybetter.co.uk.