TMS Training - Managing your listing

Location: 
311A High Street North E12 6SL London
United Kingdom
51° 32' 33.1044" N, 0° 2' 59.7588" E
London GB
Telephone: 
0207 1005180
Enhanced Business Data: 
Number of Current Clients: 
between 26 and 50
Business to Private Ratio: 
Business to Business
Number of Legal Specialists: 
2
Number of Staff: 
10
Other Services: 
<p>Training</p>
Number of Clients: 
26
Website: 
http://www.marketing-system.co.uk
Claimed: 
Claimed

Asking clients for feedback and acting on that feedback should be the bed rock of any management decision related to improving business practices.  Unfortunately most feedback processes are so badly done that all they do is to annoy customers.

Most feedback systems struggle to get even a small percentage of those asked for feedback to respond, when you analyse it those that do respond are typically the very happy customers so the feedback is far from representative.

Before developing the Customer Care Programme, persuading 15% of customers to respond was considered to be a really good result.  With the Customer Care Programme we are typically enjoy response rates of 95% which means we get the full story. 

Feedback also demonstrates that customer satisfaction improves dramatically as a result of the Customer Care Programme, so much so that 60% are happy to provide a success story / case study to help share the good news.

And referral rates soar!

If you want to know more about the Most Referred Business Advisor please do not hesitate to contact us on 0207 100 5180

Additonal contact details, such as additional phone numbers can be added here.

example@exampleemail.com

Promoted: 
No
Contact First Name: 
Jo
Contact Last Name: 
Finch
GUID: 
F20E0E8D-1E4D-8F00-3CF3-E14313161CEC
Synchronise with CCP: 
yes
Publish on site: 
yes

Comments

Your name: 
Christina Jackson
What stood out about the service you received?: 
Jo was flexible about booking me onto the training and very clear about how much time would be needed. She was waiting for me when I joined (early as always!) and we were finished without rushing on time. The process was very clear and easy to understand.
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
Jo Finch
GUID: 
32908D2C-3A3E-649C-2BB7-495E8A00B951

Your name: 
Dominic
What stood out about the service you received?: 
Jo Knew her stuff
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
If anything, what could they do better?: 
The VOIP(?) line kept dipping out but not so much as I could not tell what Jo was saying.
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Staff member served by or service(s) provided: 
Jo
GUID: 
E6547B0A-4BFD-999A-8272-26A1F7B32B11

Your name: 
Nitesh Bhatt
What stood out about the service you received?: 
How simple Jo made the database look
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
0
No votes yet
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
Services Provided: 
Training
Staff member served by or service(s) provided: 
Jo Finch
GUID: 
974F0F4C-C587-D89B-ACD9-D5D6CD1AF8F8

Your name: 
Jo Finch
What stood out about the service you received?: 
This is an example set up for the user guide
Would you recommend their services?: 
Yes
Was the service delivered as promised?: 
5
Average: 5 (1 vote)
Did they offer good value for money?: 
5
Average: 5 (1 vote)
Were they considerate and helpful?: 
5
Average: 5 (1 vote)
Please rate the quality of communication: 
5
Average: 5 (1 vote)
Enhanced Review: 
Position: 
-
Type of Business: 
-
Company: 
Company name
Town: 
-
Service Provided: 
Training
County: 
Oxfordshire
First Name: 
Joe
Last Name: 
Bloggs
Website: 
-
If you wish your feedback to be kept anonymous please click here: 
No
Promote Case Study: 
GUID: 
0E2BD8EC-CC2C-EC7A-6256-3865464BFA8C

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